Refund policy

At Daivaat, we are committed to providing high-quality products. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, undamaged, and in its original condition
• The item must be in its original packaging
• Proof of purchase (order confirmation or invoice) must be provided

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items (not due to our error)
• Customized or personalized products
• Items damaged due to improper use or handling

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• You must contact us within 48 hours of delivery
• Provide clear photos or videos as proof
• After verification, we will offer a replacement or refund

Refunds

Once your returned item is received and inspected:

• We will notify you of the approval or rejection of your refund
• If approved, the refund will be processed within 5–7 business days
• The amount will be credited to your original payment method

Shipping Charges

• Shipping charges are non-refundable unless the product received is defective or incorrect
• Return shipping costs may be borne by the customer unless stated otherwise

Order Cancellation

• Orders can be canceled only before they are shipped
• Once the order has been shipped, cancellation is not possible

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again
2. Contact your bank or payment provider
3. If the issue persists, contact us

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: info@daivaat.com